Health care surveys
This quarter’s report is based on an online survey of the following groups.
This report details the results of an online survey of NHS trust finance directors carried out between 10 September 2015 and 28 September 2015. We contacted 240 NHS trust finance directors to take part and 90 responded (37 per cent response rate). The sample included 41 acute trusts; 33 community and mental health trusts; 5 specialist trusts; 1 ambulance trust and 10 unknown. This sample broadly reflects the composition of NHS providers in England.
In addition, we contacted 186 clinical commissioning group (CCG) finance leads and 50 responded (27 per cent response rate). Between them these finance leads covered 56 CCGs (27 per cent of CCGs).
Respondents were asked about their organisation’s financial situation and the financial outlook for their local health economy over the past financial year; the state of patient care in their area; the financial situation looking ahead to 2016/17; the key organisational challenges facing trusts and CCGs; and workforce issues following recent announcements regarding proposed new controls on agency staff.
1. Projected end-of-year financial balance: 2015/16
These figures confirm that NHS providers are heading towards an unprecedented end-of-year deficit. At the end of the first quarter 2015/16, NHS trusts and foundation trusts reported overspend of £930 million, which is more than the deficit for the whole of the previous year (Monitor 2015; NHS Trust Development Authority 2015). This reflects a very sharp deterioration in financial performance among all types of providers, with 96 per cent of acute trusts and more than 50 per cent of mental health trusts now reporting overspends.
Our second survey of 2015/6 shows a similar picture, with 64 per cent of all providers forecasting a deficit for the end of year (2015/16) and 88 per cent of acute trusts expecting to overspend (Figure 1). The situation seems to be worsening for CCGs: around 18 per cent of CCGs forecast an overspend by the end of 2015/16 (Figure 2). This is the worst forecast since we started surveying CCGs.
QMR 1-4 based on a panel of 50 trust finance directors
Respondent comments
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“The CCG has had to change the forecast (breakeven) in month 5 as activity trends have been much higher than planned.”
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“We are predicting a surplus position (in line with our required surplus position). However, this year is very challenging and tight financial management is imperative so we respond very quickly to any deterioration.”
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“The CCG is under immense pressure from additional elective activity due to RTT pressure and the public health campaigns driving greater demand.”
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“Under review monthly and some potentially significant risks to delivery.”
50 CCG finance leads answered this question for the 56 CCGs they cover collectively.
CCGs only surveyed since their establishment in April 2013.
2. In-year financial support
Just under 75 per cent of finance directors reported that their forecast position this year would include additional financial support, either loans, additions to their Public Dividend Capital (PDC) from the Department of Health, or drawing on their own reserves (Figure 3). For acute trusts the situation is worse, with 88 per cent reporting the need to rely on additional in-year financial support. The number of trusts dependent on additional financial support has increased from our previous QMR, when just 59 per cent of trust finance directors reported the need for additional financial support.
Respondent comments
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“We are needing to borrow cash to support service provision and to ensure that we meet our payroll obligations.”
Acute foundation trust -
“Balance sheet flexibilities all gone.”
Community trust -
“The trust has a number of cost pressures this year which include recruitment problems for senior medical staff and nursing staff. This has resulted in high agency costs.”
Mental health and community foundation trust -
“The trust will require more than £40 million cash support in 2015/16 for the income and expenditure deficit, capital programme (excess over depreciation), existing loan commitments and any adverse working capital movements. It has no cash or other reserves to call upon.”
Acute foundation trust
Only foundation trusts are allowed to draw down on trust reserves. Respondents were allowed to select more than one form of additional financial support.
3. Cost improvement and QIPP programmes (2015/16)
The average cost improvement programme (CIP) target for trusts for 2015/16 is 4.5 per cent, ranging from 1 per cent to 15 per cent of turnover. The average quality, innovation, productivity and prevention (QIPP) target for CCGs for 2015/16 is 2.6 per cent, ranging from 1 per cent to 5.5 per cent of allocation (Figure 4).
Confidence in achieving planned CIPs/QIPPs has been reducing each year since 2011. Around 54 per cent of all NHS trust finance directors now feel fairly or very concerned about achieving their CIP plans this year (Figure 5).
Similarly, around 44 per cent of all CCG finance leads were fairly or very concerned about achieving their QIPP plans this year (Figure 6).
Respondent comments
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“Shortfall expected on recurring delivery of £3 million being carried into next year.”
Mental health trust -
“There is fatigue around cost control, not helped by a devastating tariff topline outcome (why work harder on this if the slope just gets steeper even before the national efficiency deflator?) and the news of a minimal pay settlement for our staff.”
Specialist trust -
“The number may be achieved but only through non-recurrent measures for 18 per cent of the target, resulting in further pressures for next year.”
Acute trust -
“Significant slippage in recruitment programmes (visa delays/caps, general skills shortages) in nursing, radiology and therapy staff groups.”
Acute teaching foundation trust
QMR1-4 based on a panel of 50 finance directors. QMR1 and QMR5 excluded as wording of responses not compatible with other quarters' data.
Respondent comments
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“Likely to make no more than 60 per cent of the target set. QIPP schemes are delivering activity reductions that are being outweighed by case-mix increases.”
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“It is getting increasingly difficult to meet efficiency targets. Much of our savings is embedded in transformation change which will take some time to deliver.”
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“Although the schemes are up and running and achieving some of their objectives it is not reducing activity due to increased demand in other areas.”
50 CCG finance leads answered this question for the 56 CCGs they cover collectively.
CCGs only surveyed since their establishment in April 2013.
4. The state of patient care
Thirty-seven per cent of all NHS trust finance directors feel that care in their local area had worsened over the past year (Figures 7 and 8). However, 58 per cent of all CCG finance leads think care has worsened – the highest proportion since we started surveying CCGs.
Respondent comments
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“Very challenging winter, acute trusts moving into deficit – huge impact of reductions in social care impacting on ability to manage acute activity. System just about coping but crisis developing.”
Mental health trust -
“Discharge delays, placements for community and social service care can’t compete with market rates. Staff turnover, high agency usage, critical shortfalls in staff.”
Acute trust -
“The local acute provider's deficit tripled this year compared to last. As a community provider the cuts to local authority are having a direct impact on our contracts with them. They are re-tendering and slashing the financial envelope.”
Community provider
Question not asked before QMR6.
Respondent comments
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“The rate of progress toward better, more patient-focused systems is being delayed by organisational self-interest.”
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“All our partners are experiencing challenging financial times.”
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“Financial constraints seem to have driven decision-making to reduce capacity to below what has been required and this has caused a series of constitution targets to be missed.”
CCGs only surveyed since their establishment in April 2013.
5. Organisational challenges
For trust finance directors, staff morale remains at the top of the list of concerns (for the fifth quarterly survey in a row), delayed transfers of care also continue to dominate the list of concerns for the third survey in a row. Engagement in performance issues by clinicians has moved up the list of concerns for trust finance directors (Figure 9).
CCG finance leads continue to be most concerned about A&E and 18-week referral-to-treatment (RTT) waiting time targets and cancer treatment waiting times (Figure 10).
6. Workforce
In June 2015, the government announced controls for spending on agency staff. These plans included setting a maximum hourly rate for agency doctors and nurses and putting a cap on total agency staff spending for each NHS trust.
When asked whether the proposed controls would affect their ability to ensure safe staffing levels, 27 per cent of NHS trust finance directors think the proposed controls would affect their ability to ensure safe staffing levels, a further 23 per cent are not sure of the impact on safe staffing levels (Figure 11).
Respondent comments
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“We will not compromise patient safety to achieve the agency cap.”
Mental health and learning disabilities trust -
“Although strictly the cap does not apply to this trust, a central agency should not be, in effect, making clinical decisions from a position of absolute ignorance about frontline demands for patient care.”
Specialist foundation trust -
“Not at this stage but if vacancy/turnover increases in a high-risk area then the option of closing down critical patient services capacity is not viable and agency cap would have to be breached in the interests of maintaining patient care and patient safety.”
Specialist/acute trust -
“We will always keep wards safe. Safety trumps cost. I may lose my job, but I won't go to jail for breaking the agency cap.”
Acute foundation trust -
“We will have to continue to use off-framework agencies in a number of specialties. Trust board will want to maintain safe care. Medical agency control will be much bigger issue than nursing.”
Acute trust -
“Potentially but 'safe staffing levels' is probably a misnomer – it may affect achieving 1:8.”
District general hospital/specialist -
“Hoping the market will adjust, but not confident.”
Specialist trust -
“But at the end of the day we are likely to have to exceed the ceiling to provide safe care and hence have to deal with the regulatory issues that may in turn lead to.”
Acute teaching hospital
86 respondents (for whom the question was applicable).
7. NHS five year forward view - one year on
Previous surveys have revealed a high degree of scepticism about the achievability of the productivity challenge as set out by the NHS five year forward view (Forward View), and this survey shows that around 85 per cent of finance directors think there is a high or very high risk of failing to achieve the productivity gains suggested by the Forward View (Figure 12).
CCG finance leads also feel fairly pessimistic, with the majority – nearly 90 per cent – assessing the risk of failure as fairly or very high (Figure 13). The last time we asked this question in April 2015, around 66 per cent of CCGs assessed the risk of failure as high or very high.
Respondent comments
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“I feel strongly that the low-hanging fruit has been taken. The modus operandi needs to change fundamentally within the NHS to achieve this level of savings, there simply isn't room for a 'quasi-market' multi-provider model in this landscape.”
Social enterprise service provider -
“When plans are not credible then it is impossible to enthuse people towards achievement.”
Acute foundation trust -
“Increased national pressures/tying of hands (eg, agency spend, safe staffing, political inability to take difficult public decisions to close services/hospitals) make it difficult to achieve big savings through service redesign.”
Mental health trust -
“High risk if above 2 per cent. The impact of year-after-year delivery on scale of remaining opportunities and timescales for delivery has not been grasped at national level, especially in tariff setting. Transformative new service models will be increasingly important to delivery but are long-haul not quick-fix!”
Major multispecialty teaching centre
Respondent comments
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“The £22 billion challenge requires productivity gains significantly over what has been achieved over the past few years – it is unrealistic and unachievable. The additional pressures since the 5YFV [Forward View] exacerbate this, eg, seven-day access and training extra GPs.”
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“Current transactional contracting system mitigates against genuine service reform. Regulators need to offer transparent and committed and integrated support to change not adopt traditional performance management responses to financial stress.”
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“Only if all organisations (not just vanguards) are given additional financial support for transformation and there are no further, undeliverable cuts in relation to social care.”
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“Unless there is a national debate about what the NHS can provide then there is no way that the NHS can deliver within the financial envelope it will have. Public health has to have more impact and local authorities have to receive more money over and above the Better Care Fund.”
8. Better Care Fund
66 per cent of CCGs are either fairly or very concerned about being able to deliver their planned Better Care Fund savings in 2015/16 (Figure 14). Slightly more than 80 per cent of NHS finance directors feel fairly or very concerned about achieving planned reductions in emergency activity agreed in Better Care Fund plans (Figure 15).
At the same time, just 68 per cent of CCG finance leads feel fairly or very concerned about reductions in emergency activity as agreed in Better Care Fund plans being achieved (Figure 16).
Respondent comments
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“The Better Care Fund savings will not be delivered and the performance fund element of the Better Care Fund will be/is being used to offset the resultant urgent care pressure.”
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“The Better Care Fund planning process was far too rushed, with insufficient capacity to properly engage with health providers and conflicting guidance/messages from NHS England/Department of Health and the Local Government Association. Giving authority to the health and wellbeing boards was a bad move. Local authorities are hiding behind the Care Act requirements and are using Better Care Fund monies to fund their savings requirements – if that was the intention – mission accomplished!”
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“Non-elective admissions have increased by 2.9 per cent year-to-date, whereas the plan was to reduce by 3.5 per cent. I feel this proves what was very obvious to most people in the service; 3.5 per cent reduction in non-electives was never achievable in the short term, and will not release savings to support social care cuts.”
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“National savings from this were always a politically driven pipedream.”
Respondent comments
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“There needs to be a major reality check on this as no reductions will be delivered in practice!”
Acute trust -
“Even though £5 million was transferred from the CCG to the local councils, the emergency activity has increased this year. The Better Care Fund plans have had no effect.”
Acute trust -
“The Better Care Fund is a total red herring – it is not creating new investment – it is just replacing funding for existing services provided by local authorities. It is a way of taking NHS investment and propping up the reduced funding for local authority services – it enables ministers to say NHS funding is protected while transferring NHS funding to the gap that has emerged in social care funding.”
Community, mental health, children’s trust -
“Emergency activity rose 12 per cent in 2014/15 and the CCG plan is for a 6 per cent increase in 2015/16. They have no QIPPs in place.”
Acute foundation trust
53 respondents (for whom the question was applicable)
Respondent comments
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“CCGs that have a low level of non-elective admissions were expected to reduce by the same percentage as health economies with high levels of non-elective admissions. NHS England needs to realise that one size doesn't fit all!”
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“So far so good in terms of activity – but not in terms of price – and winter is coming!”
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“This is a commissioner risk, and providers will respond to demand. There is little incentive for them to deliver savings for the Better Care Fund.”
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“So far things are not looking good.”
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“This year surprisingly looks OK – but that is because 2014/15 was so bad.”
9. Waiting time targets
Around 91 per cent of NHS trust finance directors feel that the recent changes to elective times would not improve their organisation’s financial position, or would have little or no impact (Figure 17).
Just under 80 per cent NHS trust finance directors feel that the changes would not improve or would have little or no impact on patients’ care or experience (Figure 18).
Respondent comments
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“We were working round the perverse incentive problems already.”
Acute and community foundation trust -
“Less pressure to pay premium rates to deliver additional activity.”
Teaching acute trust -
“But they do simplify tracking. This is a rare example of a good common-sense measure.”
Specialist trust
58 respondents (for whom the question was applicable)
61 respondents (for whom the question was applicable)
10. Funding pressures on local authorities
The majority of NHS trust finance directors (88 per cent) and CCG finance leads (80 per cent) feel that funding pressures on local authorities have had a negative impact on the performance of health services in their local health economies (Figures 19 and 20).
Respondent comments
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“Financial pressures are arguably forcing a market-testing approach, threatening the possibility of collaboration and partnership across the system. Short-term strategy is impacting on the development of the long-term strategy. Progress is slow.”
Mental health and social care trust -
“A significant part of the trust’s adverse performance against plan is due to issues with local authority contracts, managing divestment and the pressures on health budgets due to social care cuts. These are currently been offset by reserves (health funded).”
Mental health and social care trust -
“Biggest unspoken risk and not fully acknowledged at local or national level across commissioners.”
Acute hospital trust -
“Our delayed transfers of care have never been so high.”
Community, mental health, children’s trust -
“Availability of supported housing for mental health patients on discharge has recently become more pressing and is contributing towards longer lengths of stay.”
Mental health foundation trust
Respondent comments
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“Delayed transfers of care are now almost always down to restrictions in social care placements and packages of care, not hand-offs between NHS organisations locally.”
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“Public health disinvestment. Increased pressure on NHS-funded continuing health care. No real partnership working in evidence – local authorities free to close services with no threat of scrutiny – but intense scrutiny by local authorities of any disinvestment plans by health.”
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“The local council is faced with massive cuts and is unable to deliver improvements in social care seven-day working as originally envisaged.”
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“It is leading to some very concerning financially driven decision-making, which is against the strategic direction of the health and social care system.”
11. The financial state of local health and care economies over the next year
As for views about the financial state of their wider local health and care economy over this financial year, 94 per cent of trust finance directors are fairly or very pessimistic (Figure 21). Similarly, 90 per cent of CCG finance leads feel fairly or very pessimistic (Figure 22). Both are the worst forecasts since we started surveying the two groups, and represent a sharp increase in pessimism among CCG finance leads.
Respondent comments
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“I believe we can return the organisation back to balance within 18 months but the wider health local economy requires attention and I am concerned that NHS London will impose something that is unhelpful on the local CCGs without provider input.”
Acute trust -
“The level of demand in the local health economy is simply unaffordable by the system as a whole and schemes to manage demand are unlikely to be effective.”
Acute trust -
“All provider and commissioner organisations will be in deficit. The problems are no longer organisationally specific but are systemic in nature.”
Acute trust -
“System is overheating with a lack of genuine intent to integrate health and care at pace. Commissioners of health and care ill-equipped to lead the required transition.”
Social enterprise community services provider -
“CCGs are extremely transactional and unconcerned about the longer term. I don't believe that GPs think the sustainability of the system is their concern.”
Acute teaching foundation trust -
“Both acute partners have planned deficits and we expect that in-year pressures and further social care cuts will impact financial performance in-year making achievement of planned positions more challenging.”
Community and mental health trust -
“The Better Care Fund has stripped our CCG of any investment capacity so it has revised downwards its investment plans. Tariff modifications have also drained our health economy in an unplanned way leading to significant under-investment in ‘out-of-hospital’ services.”
Community, mental health and children's trust
Question not asked before QMR3. QMR 1-4 based on a panel of 50 trust finance directors.
Respondent comments
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“The local health economy is largely in deficit. Transformation programme now underway to begin to tackle the financial challenge.”
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“The CCG is leading a piece of work to develop a longer-term, 5-10 year, strategy. While providers have bought into this intellectually and the 'case for change' sets out the financial gap between demands and likely allocations that could occur, there is a huge risk that prioritising putting their own houses in order will lose the collective approach.”
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“The pressures are significant – Department of Health/NHS England keep adding pressures, eg, seven-day working, primary care commissioning with no resource, Payment by Results isn't working – all providers forecasting deficits despite being paid for what they do. Guidance is conflicting, eg, Secretary of State priority re prevention but budget cuts in public health – doesn't make sense.”
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“A significant acute trust deficit results in a net deficit in the local health economy. Continuing efficiency requirements, increasing demands and expectations and expected public sector financial squeeze are not expected to improve the position!”
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“Main acute trust has run out of ideas in terms of CIPs; local council facing greater cuts; CCG already deemed to be over-target in terms of funding. Need to do more collective work around clinical variation but demands on clinical time mean that support is not readily available”
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“The planned deficit of our main provider was over-optimistic and they are now being required to improve their plan, despite being unable to deliver the plan.”
CCGs only surveyed since their establishment in April 2013.
12. Looking ahead to 2016/17
With 64 per cent of trusts forecasting an end-of-year deficit for 2015/16, the situation looks even worse for 2016/17. Seventy-two per cent of NHS trust finance directors, and thirty-nine per cent of CCG leads are pessimistic about balancing their books in 2016/17 (Figures 23 and 24).
Respondent comments
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“It may be a year too far.”
Specialist trust -
“This won't happen without reversal of the main adverse impacts of the 15/16 tariff proposals, so it’s looking very unlikely…”
Major multispecialty teaching centre -
“Organisation in deficit for past two financial years and further deficit planned next year, despite significant CIP assumptions. Cash balances become fully expended by January 2017 so currently working to secure a liquidity solution.”
Acute trust -
“It is impossible for the trust to achieve financial balance next year due to the size of the current year’s deficit and the tariff implications for 2016/17.”
Acute trust
Respondent comments
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“QIPP schemes in place but still too much clinical variation in primary care and no real levers for change. Activity reductions outweighed by case-mix increases that we (frankly) struggle to believe.”
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“No chance.”
References
Monitor (2015). Performance of the foundation trust sector: 3 months ended 30 June 2015. Available at: www.gov.uk (accessed on 14 October 2015)
NHS Trust Development Authority (2015). Overarching position of NHS trusts for the first quarter of 2015/16. Available at: www.ntda.nhs.uk (accessed on 14 October 2015)
Respondent comments