Health care surveys

This quarter’s report is based on an online survey of the following groups:

90 NHS trust finance directors
43 clinical commissioning group (CCG) finance leads

This report details the results of an online survey of NHS trust finance directors carried out between 9 September 2014 and 23 September 2014. We contacted 248 NHS trust finance directors to take part and 90 responded (36 per cent response rate).

In addition, we contacted 202 clinical commissioning group (CCG) finance leads and 43 responded (21 per cent response rate). Between them these finance leads covered 52 CCGs (25 per cent of CCGs).

Respondents were asked about the financial situation of their organisation and local health economies over the past financial year; the state of patient care in their area; the £20 billion productivity challenge set for 2014/15 and beyond; the likely achievement of delivering the 18-week referral-to-treatment waiting time target by December 2014; and the likelihood of achieving the maximum 62-day wait from urgent GP referral to first definitive treatment for cancer waiting time standard for quarter two 2014/15.

1. Projected end-of-year financial situation and cost improvement/quality, innovation, productivity and prevention programmes

Projected end-of-year financial balance: 2014/15

More than one in three trusts forecast a deficit for 2014/15 – the highest proportion since we began surveying in 2011 (figure 1). Given the national context, our findings are unsurprising: as at 31 July 2014, 34 per cent of all NHS trusts were forecasting a deficit for 2014/15 (NHS Trust Development Authority 2014a). For foundation trusts, Monitor reports deficits at 86 foundation trusts (close to 60 per cent of the total) adding up to £227 million as at month 3 of 2014/15 (Dorsett 2014b).

CCGs’ forecast position is not as bad as providers’: around one in ten CCGs forecast ending 2014/15 in deficit (figure 2). Nationally, the picture is similar, with NHS England reporting a similar proportion of CCGs forecasting a deficit in 2014/15 (Wheeler 2014).

NHS Trusts
Figure 1: Trends: What is your organisation's forecast end-of-year financal situation?

Respondent comments

  • “'We are reliant in large part on growing amounts of non-recurrent resilient funding. The underlying position is a worry but we seem to get money from the centre every year!'”

    Large acute trust
  • “'This is the first time we will be in deficit since becoming an NHS foundation trust.'”

    Mental health foundation trust
  • “'Getting more challenging - the risk is towards deficit not surplus.'”

    Acute and community foundation trust

QMR 1-4 based on a panel of 50 trust finance directors

CCG Leads
Figure 2: Trends: What is your organisation's forecast end-of-year financial situation?

Respondent comments

  • “'It is still possible to achieve the required 1 per cent surplus but there are many risks attached, so the position may deteriorate as the year progresses.'”

  • “'NHS England requires clinical commissioning groups to plan a surplus.'”

43 CCG finance leads answered this question for the 52 CCGs they cover collectively.
CCGs only surveyed since their establishment in April 2013.

Projected end-of-year financial balance 2014/15 compared to outturn for 2013/14

In addition to asking respondents about the year ahead, we also asked how this compared to outturn compared to 2013/14. The results show a clear deterioration of finances from 2013/14. More than two-thirds of all trusts (71 per cent) reported that their forecast position for 2014/15 will be worse than their outturn for 2013/14 (figure 3). This could mean lower surpluses, or moving from surplus to deficit, or worse deficits.

On the commissioner side, just over half of all CCGs forecast a similar position compared to the outturn for last year. Thirty per cent reported that their forecast position would be worse than their outturn for 2013/14 (figure 4).

NHS Trusts
Figure 3: Is your forecast 2014/15 position better, worse, or the same as your outturn for 2013/14?
5 Better
21 The same
64 Worse

Respondent comments

  • “'We set a deficit budget for 2014/15, the first time in the organisation's history.'”

    Acute foundation trust
  • “'Our position has only improved due to non-recurrent resource from commissioners.'”

    Community and mental health foundation trust
  • “'Urgent care activity has increased but this activity is only funded at 30 per cent.'”

    Acute provider
  • “'With increased inflationary pressures, income being squeezed through tariff, and continued issues with meeting the 18-week RTT waiting time target at additional costs, our position is less favourable than we had hoped.'”

    Specialist acute trust
CCG Leads
Figure 4: Is your forecast 2014/15 position better, worse, or the same as your outturn for 2013/14?
9 Better
27 The same
16 Worse

Respondent comments

  • “'[The same]….but under pressure.'”

43 CCG finance leads answered this question for the 52 CCGs they cover collectively

Cost improvement and QIPP programmes (2014/15 and 2015/16)

The average cost improvement programme (CIP) target for trusts in the 2014/15 and 2015/16 financial years is 4.6 per cent, ranging between 1.5 per cent and 8 per cent of turnover (figure 5).

The average quality, innovation, productivity and prevention (QIPP) target for CCGs for the 2014/15 financial year is 2.4 per cent, ranging from 0.5 per cent and 5 per cent of allocation. The average QIPP target for CCGs for the 2015/16 year increases to 3 per cent, ranging from 0.75 per cent to 8 per cent of allocation (figure 5).

Since the end of 2013/14 there has been a marked loss in confidence in achieving planned CIPs/QIPPs. Around 50 per cent of all NHS trust finance directors and CCG finance leads were fairly or very concerned about achieving their CIP/QIPP plans this year – this is the highest level of concern since we began the survey in 2011 (figures 6 and 7).

In terms of plans for 2015/16, two out of three trust finance directors state that they are fairly or very concerned about achieving their CIP, and just over half of all CCGs are similarly concerned about achieving their QIPP targets next year (figures 8 and 9).

NHS TrustsCCG Leads
Figure 5: What is your organisation's CIP/QIPP target for this financial year (2014/15) as a percentage of turnover/allocation?
NHS Trusts
Figure 6: Trends: How confident are you of achieving your cost improvement programme (CIP) target?

QMR 1-4 based on a panel of 50 trust finance directors. QMR1 and QMR5 excluded as wording of responses not compatible with other quarters' data.

CCG Leads
Figure 7: Trends: How confident are you of achieving your quality, innovation, productivity and prevention (QIPP) target?

43 CCG finance leads answered this question for the 52 CCGs they cover collectively.
CCGs only surveyed since their establishment in April 2013.

NHS Trusts
Figure 8: How confident are you of achieving your cost improvement programme (CIP) target in 2014/15 and 2015/16?

Respondent comments

  • “'Not confident of recurrent delivery but fairly confident of a mix of non-recurrent and recurrent solutions.'”

    Mental health, learning disability and community foundation trust
  • “'The risk is that it won't be delivered recurrently.'”

    Community and mental health foundation trust
  • “'As I've said before on this survey, it’s important to distinguish between recurrent and non-recurrent of Cost Improvement Plan (CIP) delivery. An organisation achieving part of its CIP non-recurrently simply increases the problem next year. Financial health is indicated by recurrent delivery.'”

    Community trust
  • “'I am concerned about the ability to reduce costs against a backdrop of rising demand and increased regulatory requirements with a wider system which is in "meltdown".'”

    Acute and community trust
  • “'Our income position is likely to be severely constrained, as commissioner affordability is compromised in all directions (specialised commissioning overcommitted; Better Care Fund impact wipes out CCG growth). Resulting burden of cost savings is 1.5 times average achieved over the past three years, while there is less "left to go at" with each passing year.'”

    Large university teaching hospital
  • “'It is getting harder each year.'”

    Acute trust
CCG Leads
Figure 9: How confident are you of achieving your quality, innovation, productivity and prevention (QIPP) target in 2014/15 and 2015/16?

Respondent comments

  • “'Approximately 25 per cent of our QIPP (quality, innovation, productivity and prevention) target is dependent upon plans which have yet to begin, therefore there is now growing risk around full delivery.'”

  • “'The majority of QIPP has been focused on non-elective activity, but we have seen significant over performance in this area.'”

  • “'The problem is essentially down to pressures through greater activity than planned, rather than the non-achievement of QIPP initiatives.'”

  • “'We do not have robust schemes worked up right now that would deliver the target.'”

  • “'Delivering savings of this scale requires co-operation across the local health and social care economy, but I have little confidence that my acute provider will play ball.'”

The £20 billion productivity challenge

With the £20 billion ‘Nicholson Challenge’ in its final year, views on the risk of achieving this value of productivity improvements are highly pessimistic.

Three-quarters of trust finance directors felt there was a high or very high risk of failure to achieve the productivity challenge (figure 10). CCG finance leads felt fairly pessimistic too – with the majority of respondents assessing the risk of failure as fairly or very high (figure 11).

NHS Trusts
Figure 10: Trends: The NHS is now in its final year of the so-called Nicholson Challenge. What is your estimate of the risk involved in achieving productivity gains of the value of £20 billion by 2014/15?

Respondent comments

  • “'A large proportion of what is claimed to have been delivered will not be sustainable.'”

    Acute and community provider
  • “'I suspect at system level we can deliver until 2014/15, but the continuing challenge thereafter looks impossible.'”

    Anonymous
  • “'The increasingly widespread prevalence of provider deficits indicates that shovelling much of this challenge onto providers through year-on-year tariff efficiencies, has run out of road already in 2014/15.'”

    Large university teaching hospital
  • “'The risk is huge. The NHS efficiency challenge has been achieved thus far from marginal gains, provider cost reductions, some productivity and of course huge savings from the 2-year pay freeze, and now the 1 per cent rise. I haven't seen any genuine transformation anywhere in the past five years. New forms of commissioning/contacts simply won't deliver savings - an uncomfortable truth.'”

    Mental health foundation trust

Question not asked before QMR6 or in QMR7

CCG Leads
Figure 11: Trends: The NHS is now in its final year of the so-called Nicholson Challenge. What is your estimate of the risk involved in achieving productivity gains of the value of £20 billion by 2014/15?

Respondent comments

  • “'The Nicholson challenge isn't just about productivity. If we focus just on productivity then we will fail.'”

  • “'The Nicholson Challenge has been overtaken by the Francis / Keogh reports which have effectively reversed around one year's worth of CIPs (Cost Improvement Plans) delivered by providers. I'm not sure that the Nicholson Challenge exists in any shape or form any more.'”

  • “'The easy productivity gains have already been delivered. There are still significant efficiencies to be delivered but a system-wide approach is needed to ensure changes co-ordinated in the right way.'”

CCGs only surveyed since their establishment in April 2013

2. The state of patient care

Around 38 per cent of NHS trust finance directors felt care in their local area had got worse over the past year – continuing a trend since the beginning of this financial year (figure 12).

Similarly, around 35 per cent of CCG finance leads felt patient care had worsened in the last year; less than a quarter thought it had got better (figure 13).

NHS Trusts
Figure 12: Trends: Thinking about the NHS in your local area, in the past 12 months, do you think it has got better, worse, or stayed the same in terms of patient care?

Respondent comments

  • “'Access to GPs is far more difficult, community care is inadequate, DTOCs (delayed transfers of care) have grown, A&E targets are struggling, demand is up but not the required resources (especially with regard to non-elective work), the private sector cherry-picks the more lucrative work through having lower waiting times, we are into escalation beds more frequently, far greater use of agency staff with the safety risks this poses.'”

    Acute trust
  • “'The integrated health and social care service, single point of access, and rapid response team set up for hospital admissions avoidance are all delivering improved care for the local residents. Care at home is what we are aiming to deliver for our residents with long-term conditions.'”

    Social enterprise - community health and social care
  • “'Overall it has stayed the same although it has deteriorated in some areas, particularly in the local authority commissioned areas where cost reduction takes precedence over quality.'”

    Mental health and community health provider

Question not asked before QMR7

CCG Leads
Figure 13: Trends: Thinking about the NHS in your local area, in the past 12 months, do you think it has got better, worse, or stayed the same in terms of patient care?

Respondent comments

  • “'Better, but at a cost. I think nationally and at local levels leaders are prioritising quality and performance in the face of deteriorating financial positions. So I think the financial positions of many providers and commissioners will get worse.'”

  • “'There is increased financial pressure on all parties, noticeable increases in demand for health care and increased pressures on areas such as continuing health care caused, we believe, by a continuing shift of financial responsibility from social care to health.'”

  • “'Better in terms of waiting times but pressures are emerging in terms of quality affected by funding shortfalls across the system (acute, community and local authority).'”

  • “'Safety is being maintained but waiting lists are increasing, particularly in community and mental health services, as are delayed transfers of care.'”

CCGs only surveyed since their establishment in April 2013

3. Organisational challenges

For trust finance directors, staff morale returns to the top of the list of concerns along with waiting time targets and delayed transfers of care (figure 14).

CCG finance leads continue to be most concerned about A&E and 18-week referral-to-treatment waiting time targets. Cancer treatment waiting time targets return to the top of their concerns – reflecting perhaps the deterioration in performance against this target (figure 15).

NHS Trusts
Figure 14: Trends: Which aspects of your organisation's performance are giving you most cause for concern at the moment? Please select top three

Question not asked before QMR9

CCG Leads
Figure 15: Trends: Which aspects of your organisation's performace are giving you most cause for concern at the moment? Please select top three

Question not asked before QMR9

4. Waiting time targets

Given the Department of Health’s push to reduce the number of people still waiting more than 18 weeks, with additional funding to pay for increased activity, we asked finance directors how confident they were in their organisation’s ability to deliver on the three main stages of the 18-week referral-to-treatment target – for those still waiting (‘incomplete pathways’), outpatients (‘non-admitted patient’) and inpatients (‘admitted patient’).

Although this is an improvement on the current position nationally (where a little more than 50 per cent are not meeting the admitted care target), more than a quarter of finance directors surveyed are either fairly or very concerned that their organisation would not be able to deliver this operational standard by December 2014 (figure 16).

For non-admitted patients, national data shows that around 22 per cent are currently not meeting the target. Our survey indicates that 17 per cent were not confident of meeting the target for non-admitted patients (figure 17).

For those still waiting, the proportion of trusts currently not meeting the target (18 per cent) is similar to the proportion (19 per cent) reporting in our survey that they were very or fairly unconfident of meeting this target by December (figure 18).

A key cancer waiting time target – that 85 per cent of patients should wait no longer than 62 days from urgent GP referral to first definitive treatment – has been breached in the last quarter of 2013/14 and again in the first quarter of 2014/15; around a third of trust finance directors and CCG finance leads expect their organisation to breach this standard in quarter two this year (ie, July to September 2014) (figures 19 and 20).

NHS Trusts
Figure 17: How confident are you that your organisation will be able to deliver the 18 week RTT non-admitted patient operational standard by December 2014?
17 Very confident
30 Fairly confident
9 Uncertain
7 Fairly concerned
4 Very concerned

67 respondents (for whom the question was applicable)

NHS Trusts
Figure 18: How confident are you that your organisation will be able to deliver the 18 week RTT incomplete pathway operational standard by December 2014?
11 Very confident
31 Fairly confident
10 Uncertain
6 Fairly concerned
6 Very concerned

64 respondents (for whom the question was applicable)

NHS Trusts
Figure 19: Do you expect your organisation to achieve the maximum 62-day wait from urgent GP referral to first definitive treatment for cancer waiting time standard for Q2 2014/15 (July - September 2014)?
39 Yes
20 No

59 respondents (for whom the question was applicable)

CCG Leads
Figure 20: Do you expect your organisation to achieve the maximum 62-day wait from urgent GP referral to first definitive treatment for cancer waiting time standard for Q2 2014/15 (July - September 2014)?
15 Yes
14 No
14 Unsure

Respondent comments

  • “'There are capacity and demand issues in urology which have been caused by the ‘blood in the pee’ campaign which resulted in a 34 per cent increase in referrals. Vacancies have been recruited into and performance is now improving.'”

5. The financial state of local health and care economies over the next year

When asked how they felt about the financial state over the next year of their wider local health and care economy, 90 per cent of trust finance directors were fairly or very pessimistic (figure 21). This is the least optimistic view recorded by the QMR survey since it started.

CCG finance leads are similarly more pessimistic about the coming year, with 75 per cent of respondents feeling fairly or very pessimistic (figure 22).

NHS Trusts
Figure 21: Trends: Overall, what do you feel about the financial state of the wider health (and care) economy in your area over the next year?

Respondent comments

  • “'The Better Care Fund is going to cause chaos and probably deliver very little at a high cost. Local authorities are having to make bigger savings than the NHS and this also is not doable.'”

    Acute trust
  • “'CCG broke, city council halving its workforce and a 7 or 8 per cent CIP for us!!! Looks grim!'”

    Large acute trust
  • “'There remains a lack of concrete, deliverable schemes to reduce health and care costs. The financial position of all organisations (commissioner, provider and council) has deteriorated significantly in the year to date.'”

    Non-acute foundation trust
  • “'We are fragmented, and the provider sector, which has the ideas and leadership capability, is still politically excluded from the real process of agenda-setting to drive the transformation process.'”

    Acute foundation trust
  • “'There is a large acute foundation trust that will probably go in to administration in the next 12 months.'”

    Mental health and learning disabilities foundation trust
  • “'The health economy is already bust this year and the situation will worsen next year with the Better Care Fund (BCF). The imposed BCF assumption that activity will reduce by 3.5 per cent is not realistic.'”

    Acute provider
  • “'Financial resilience is disintegrating on all sides... The double-count of the Better Care Fund in 2015/16 spending round is going to make this much worse, quickly, as the underlying onslaught on social care budgets and de facto lack of any cash growth in CCG budgets, as well as the unsustainable level of provider efficiency, all combine in to make the 2015/16 outlook a "financial doomsday" for the whole of the health and care economy.'”

    Large university teaching hospital

Question not asked before QMR3. QMR 1-4 based on a panel of 50 trust finance directors.

CCG Leads
Figure 22: Trends: Overall, what do you feel about the financial state of the wider health (and care) economy in your area over the next year?

Respondent comments

  • “'The pressures are not necessarily being exposed as yet, but are likely to emerge in the next couple of months.'”

  • “'The success of the Better Care Fund arrangements is essential in order to deliver financial balance across the patch - but much of the detailed planning remains to be completed.'”

  • “'There are good working relationships across all partners in health and social care (both commissioners and providers) although financial challenge of local authority in coming years could test these relationships.'”

Question not asked before QMR9

References

  • Dorsett J (2014b). Quarterly report on the performance of the NHS foundation trust sector: 3 months ended 30 Jun 2014. London: Monitor. Available at: www.gov.uk (accessed on 21 October 2014).

  • NHS Trust Development Authority (2014a). NHS trust service and financial performance report for the four month period ending 31 July 2014. Paper E for Board meeting 18 September 2014. Available at: www.ntda.nhs.uk (accessed on 21 October 2014).

  • Wheeler K (2014). NHS performance report in the period to the end of August 2014. Paper NHSE191404 for Board meeting, 19 September 2014. Available at: www.england.nhs.uk (accessed on 21 October 2014).