Health care surveys

This quarter’s report is based on an online survey of the following groups:

73 NHS trust finance directors
47 clinical commissioning group (CCG) finance leads

This report details the results of an online survey of NHS trust finance directors carried out between 23 May 2014 and 6 June 2014. We contacted 248 NHS trust finance directors to take part and 73 responded (29 per cent response rate).

In addition, we contacted 206 clinical commissioning group (CCG) finance leads and 47 responded (23 per cent response rate). Between them these finance leads covered 61 CCGs (30 per cent of CCGs).

Respondents were asked about the financial situation of their organisation and local health economies over the past financial year; the state of patient care in their area; the £20 billion productivity challenge set for 2014/15 and beyond; the likely achievement of maintaining the 18-week referral-to-treatment waiting time target throughout the year; and their plans for both elective and non-elective activity in 2014/15.

1. End-of-year financial situation and cost improvement/quality, innovation, productivity and prevention programmes

End-of-year financial position: 2013/14

One in ten trusts ended the year in deficit. This is a slight improvement from the one in eight trusts forecasting this position in April, and seems to have been helped by organisations taking action to minimise or reverse deficits by one-off asset sales or otherwise non-recurring financial actions (figure 1).

These results are somewhat better than those reported for trusts and foundation trusts. End-of-year reports from Monitor and the NHS Trust Development Authority show that around a quarter of all trusts ended 2013/14 in deficit (Dorsett 2014, NHS TDA 2014).

The year-end position for CCGs was healthier, with only 3 per cent ending the year in deficit (figure 2). Overall, NHS England reported 19 CCGs ending the year with a deficit, accounting for 9 per cent of all CCGs (Baumann 2014).

The difference between the results of the NHS England survey (Baumann 2014) and those by Monitor (Dorsett 2014) and the NHS Trust Development Authority (2014) in part reflect the wording of our survey question (which allows organisations that expect a deficit of up to 0.25 per cent of turnover to report this as a break-even position but which would be reported by Monitor/NHS Trust Development Authority as a deficit) and the possibility that the survey has a slight bias towards better performing trusts.

NHS Trusts
Figure 1: Looking back on 2013/14, what was your organisation’s end-of-year financial situation?
50 In surplus
15 Breaking even (+/-0.25% of turnover)
8 In deficit

Note: The area of the bubble in the survey charts represents the value shown. The sizes of the bubbles are comparable between the charts.

CCG Leads
Figure 2: Looking back on 2013/14, what was your organisation’s end-of-year financial situation?
55 In surplus
4 Breaking even (+/-0.25% of turnover)
2 In deficit

Respondent comments

  • “'As a CCG we planned and achieved a 1.5 per cent surplus. However, this was funded by the repayment of surplus from the previous year, so arguably break even on "spendable" resource limit. And the underlying recurrent position worsened in year so recurrent deficit offset by non-recurrent surplus. So arguably deficit on recurrent resource limit.'”

Note: 47 CCG finance leads answered this question for the 61 CCGs they cover collectively

Projected end-of-year financial balance: 2014/15

One in four trusts forecast a deficit for 2014/15 – the highest proportion since we began surveying in 2011. This suggests a worsening of trusts’ financial position compared to 2013/14 when 11 per cent reported a deficit (figures 3 and 5).

Around one in ten CCGs forecast ending 2014/15 in deficit (figure 4). Nationally, NHS England is struggling to present a balanced financial plan (Baumann 2014).

NHS Trusts
Figure 3: What is your organisation’s forecast end-of-year financial situation for 2014/15?
41 In surplus
14 Breaking even (+/-0.25% of turnover)
18 In deficit

Respondent comments

  • “'Plan is for a small surplus, but forecast already suggests deficit.'”

    Acute trust
CCG Leads
Figure 4: What is your organisation’s forecast end-of-year financial situation for 2014/15?
52 In surplus
4 Breaking even (+/-0.25% of turnover)
5 In deficit

Respondent comments

  • “'Plan to drop surplus from 1.5 per cent in 13/14 to 1 per cent in 14/15. This has been the CCG's plan all along and was the plan through authorisation. However, we are concerned that NHS England will require the CCG to change this planned surplus to a higher level.'”

Note: 47 CCG finance leads answered this question for the 61 CCGs they cover collectively

NHS Trusts
Figure 5: Trends: What is your organisation's forecast end-of-year financial position?
CCG Leads
Figure 6: Trends: What is your organisation's forecast end-of-year financial position?

Cost improvement and QIPP programmes

The average cost improvement programme (CIP) target for trusts in the 2014/15 financial year is 4.7 per cent, ranging between 2.4 per cent and 8 per cent of turnover (figure 7).

The average quality, innovation, productivity and prevention (QIPP) target for CCGs for the 2014/15 financial year is 2.8 per cent, ranging from 0.5 per cent and 5.5 per cent of allocation (figure 7).

Since the end of 2013/14 there has been a marked loss in confidence in achieving planned CIPs/QIPPs (figures 10 and 11). Around four in ten NHS trust finance directors were fairly or very concerned about achieving their CIP plans this year (figure 8).

NHS TrustsCCG Leads
Figure 7: What is your organisation’s CIP/QIPP target for this financial year (2014/15) as a percentage of turnover/allocation?
NHS Trusts
Figure 8: How confident are you of achieving your cost improvement programme (CIP) target in 2014/15?
6 Very confident
23 Fairly confident
17 Uncertain
14 Fairly concerned
13 Very concerned

Respondent comments

  • “'It's definitely getting tougher to take cost out – we are on to major transformation plans which are complex and take a long time to execute. Patients are attending our A&E at rates higher than any of us have ever seen, which makes it harder to create capacity to make change.'”

    Large teaching acute foundation trust
CCG Leads
Figure 9: How confident are you of achieving your quality, innovation, productivity and prevention (QIPP) target in 2014/15?
8 Very confident
26 Fairly confident
14 Uncertain
10 Fairly concerned
3 Very concerned

Respondent comments

  • “'Fairly confident with current plan. But if NHS England remove more funding in an unplanned way after we've reached contract settlements with our providers, as was the case in 13/14 for specialised commissioning, then this confidence level will change.'”

  • “'So much effort now on creating the Better Care Fund, QIPP energy has been diverted.'”

Note: 47 CCG finance leads answered this question for the 61 CCGs they cover collectively

NHS Trusts
Figure 10: Trends: How confident are you of achieving your cost improvement programme (CIP) target?

Note: QMR1 and QMR5 excluded as wording of responses not compatible with other quarters' data

CCG Leads
Figure 11: Trends: How confident are you of achieving your quality, innovation, productivity and prevention (QIPP) target?

Note: 47 CCG finance leads answered this question for the 61 CCGs they cover collectively

The £20 billion productivity challenge

As the £20 billion ‘Nicholson Challenge’ reaches its final year, views on the risk of achieving this value of productivity improvements are the most pessimistic to date (figures 14 and 15).

Around eight in ten NHS trust finance directors felt the risk of failure to achieve the productivity challenge was high or very high (figure 12). CCG finance leads felt fairly pessimistic too – with the majority of respondents assessing the risk of failure as fairly or very high (figure 13).

NHS Trusts
Figure 12: The NHS is now in its final year of the so-called Nicholson Challenge. What is your estimate of the risk involved in achieving productivity gains of the value of £20 billion by 2014/15?
1 Very little risk of failure
1 Little risk of failure
12 50/50 risk of failure or success
32 High risk of failure
27 Very high risk of failure

Respondent comments

  • “'Cost restraint (especially pay bill) has been a key part of apparent delivery, but underlying productivity has not improved by any more than half this rate or magnitude. Evident from surrounding organisations that the scale and pace of productivity improvement has become significantly less sustainable over the last 12 months.'”

    Major tertiary and specialist university hospital
CCG Leads
Figure 13: The NHS is now in its final year of the so-called Nicholson Challenge. What is your estimate of the risk involved in achieving productivity gains of the value of £20 billion by 2014/15?
0 Very little risk of failure
7 Little risk of failure
12 50/50 risk of failure or success
20 High risk of failure
8 Very high risk of failure

Respondent comments

  • “'Year-on-year efficiency savings at scale are very difficult to deliver whilst maintaining quality and safe patient care. Impact of local authority cuts and its knock-on to health care is difficult to quantify.'”

NHS Trusts
Figure 14: Trends: The NHS is now in its final year of the so-called Nicholson Challenge. What is your estimate of the risk involved in achieving productivity gains of the value of £20 billion by 2014/15?

Note: Question not asked before QMR6 or in QMR7

CCG Leads
Figure 15: Trends: The NHS is now in its final year of the so-called Nicholson Challenge. What is your estimate of the risk involved in achieving productivity gains of the value of £20 billion by 2014/15?

2. The state of patient care

Although around 20 per cent of NHS trust finance directors felt care in their local area had got better over the past year, 27 per cent thought it had got worse (figure 16).

On the other hand, while a fifth of CCG finance leads felt patient care had worsened in the last year, more than a third thought it had got better (figure 17).

NHS Trusts
Figure 16: Thinking about the NHS in your local area, in the past 12 months, do you think it has got better, worse or stayed the same in terms of patient care?
15 Better
38 The same
20 Worse

Respondent comments

  • “'Growing waiting times and a relentless reduction of cash to the acute sector. The NHS may be protected at a national level but what feeds its way down to acute trusts is extreme cuts.'”

    Acute trust
CCG Leads
Figure 17: Thinking about the NHS in your local area, in the past 12 months, do you think it has got better, worse, or stayed the same in terms of patient care?
17 Better
20 The same
10 Worse

Respondent comments

  • “'This is one of the best performing areas of the country, and we've just about managed to keep our heads above water.'”

NHS Trusts
Figure 18: Thinking about the NHS in your local area, in the past 12 months, do you think it has got better, worse, or stayed the same in terms of patient care?

Note: Question not asked before QMR6

CCG Leads
Figure 19: Thinking about the NHS in your local area, in the past 12 months, do you think it has got better, worse, or stayed the same in terms of patient care?

3. Organisational challenges

CCG finance leads continue to be most concerned about A&E and 18-week referral-to-treatment waiting time targets. For the first time since we started asking the question they are also very concerned about patients’ care experience (figure 20).

For trusts, staff morale drops down the list of concerns and waiting time targets and delayed transfers of care return to the top of their worries (figure 21).

NHS Trusts
Figure 20: Which aspects of your organisation's performance are giving you most cause for concern at the moment? Please select top three
4 Health care-acquired infections
11 Patients’ care experience
12 Cancer treatment waiting time targets
12 Emergency readmission on threshold
17 Level of engagement in performance issues by senior clinicians
19 Staff morale
26 A&E four-hour wait target
27 Delayed transfers of care
29 18-week RTT

Respondent comments

  • “'Feels like winter throughout the year.'”

    Acute trust
CCG Leads
Figure 21: Which aspects of your organisation's performance are giving you most cause for concern at the moment? Please select top three
2 Emergency readmission on threshold
3 Health care-acquired infections
7 Level of engagement in performance issues by senior clinicians
8 Delayed transfers of care
10 Staff morale
12 Cancer treatment waiting time targets
20 Patients’ care experience
32 18-week RTT
34 A&E four-hour wait target

4. Waiting time targets

Unusually for this time of year, a number of key waiting time targets and the A&E four-hour waiting time standard have been breached.

Around one in five NHS trust finance directors felt that their organisation would have a poorer performance for the A&E four-hour waiting time standard compared to last year (figure 22).

Worryingly, around one in three NHS trust finance directors felt fairly or very concerned that their organisation would not be able to maintain the 18-week referral-to-treatment standards throughout 2014/15 (figure 23).

NHS Trusts
Figure 22: Compared to last year, how do you think your organisation will perform on the A&E four-hour waiting time standard?
6 Better
27 The same
8 Worse
1 Don't know

Respondent comments

  • “'Inflowing demand and increased acuity mix, as surrounding hospitals struggle and patients vote with their feet, is outstripping our capacity and redesign solutions.'”

    Major tertiary and specialist university hospital

Note: 42 respondents (for whom the question was applicable)

NHS Trusts
Figure 23: How confident are you that your organisation will be able to maintain the 18-week RTT standards throughout 2014/15?
7 Very confident
26 Fairly confident
6 Uncertain
9 Fairly concerned
8 Very concerned

Respondent comments

  • “'If urgent care activity (funded at 30 per cent of tariff price) continues to rise how can we possibly keep elective activity on course?'”

    Acute trust

Note: 56 respondents (for whom the question was applicable)

5. Elective and non-elective activity in 2014/15

Around one in three CCGs expect an increase in elective activity in 2014/15 (figure 27). However, more than two in three trusts are planning for an increase in elective activity in 2014/15 (figure 26).

The scale of the dissonance in planning assumptions widens considerably for emergency admissions; nearly 50 per cent of trusts expect an increase this year (figure 24), but more concerning is that while around 50 per cent of all trusts plan for an increase, 60 per cent of all commissioners plan for a reduction (figure 25).

The risk is that providers will be buoyed up by the level of income they expect from commissioners, and commissioners’ plans will be similarly balanced by the expected reduced expenditure. Both cannot be right; activity figures for the first few months of the year suggest higher, not lower, emergency activity, for example.

NHS Trusts
Figure 24: What are your plans for non-elective activity in 2014/15 compared to last year?
23 An increase
21 Little or no change
4 A reduction

Respondent comments

  • “'Our plan is for no change from last year’s outturn, but the actual at the moment is 5 per cent higher than this time last year, and we have escalation beds open.'”

    Acute and community trust
  • “'Commissioners wish to plan for reductions but no confidence in the plans and no precedent for reductions.'”

    Teaching hospital foundation trust

Note: 48 respondents (for whom the question was applicable)

CCG Leads
Figure 25: What are your plans for non-elective activity in 2014/15 compared to last year?
6 An increase
15 Little or no change
26 A reduction

Respondent comments

  • “'The three CCGs are planning to reduce emergency admissions by between 2 and 3 per cent to deliver the 15 per cent reduction over 5 years of the Strategic Plan period.'”

NHS Trusts
Figure 26: What are your plans for elective activity in 2014/15 compared to last year?
32 An increase
15 Little or no change
0 A reduction

Note: 47 respondents (for whom the question was applicable)

CCG Leads
Figure 27: What are your plans for elective activity in 2014/15 compared to last year?
15 An increase
25 Little or no change
7 A reduction

6. The financial state of local health and care economies over the next year

When asked how they felt about the financial state of their local health and care economy – not just their own organisations – over the next year, 86 per cent of trust finance directors were fairly or very pessimistic (figure 28).

In general, views about the financial future have become gloomier since our survey began in 2011 (figure 29).

CCG finance leads are similarly more pessimistic about the coming year (figure 30).

NHS Trusts
Figure 28: Overall, what do you feel about the financial state of the wider health (and care) economy in your area over the next year?
0 Very optimistic
4 Fairly optimistic
6 Neutral
46 Fairly pessimistic
17 Very pessimistic

Respondent comments

  • “'On the provider side the NHS is beginning to unravel from a financial perspective. Regardless of the starting point, years of tariff deflation combined with increasing inflationary pressures on costs are not sustainable. We are now at the tipping point... something has to change.'”

    Anonymous
  • “'Surrounded almost entirely by hospitals which are in deficit positions and getting progressively worse. Impact of Better Care Fund on CCG affordability of secondary activity in 2015/16 likely to be severe as no evidence that significant shifts in demand will be achieved within this timescale. Specialised Commissioning financial outlook is irreconcilable with continuing underlying treatment and demand challenges.'”

    Major tertiary and specialist university hospital
NHS Trusts
Figure 29: Trends: Overall, what do you feel about the financial state of the wider health (and care) economy in your area over the next year?

Note: Question not asked before QMR3

CCG Leads
Figure 30: Overall, what do you feel about the financial state of the wider health (and care) economy in your area over the next year?
0 Very optimistic
11 Fairly optimistic
7 Neutral
21 Fairly pessimistic
8 Very pessimistic

Respondent comments

  • “'The financial positions are challenging, but manageable during 2014/15. However 2015/16 really concerns me. Local authority cuts begin to cause pain, at the same time Better Care Fund transfers will only be possible with heroic reductions in non-elective care...which is the challenge of the Better Care Fund...but quite honestly the prospect of this really happening is not good.'”

CCG Leads
Figure 31: Trends: Overall, what do you feel about the financial state of the wider health (and care) economy in your area over the next year?

References

  • Baumann P (2014). Consolidated 2013/14 Finance Report. Board paper, no 1505143. London: NHS England. Available at: www.england.nhs.uk (accessed on 7 July 2014).

  • Dorsett J (2014).Performance of the foundation trust sector: year ended 31 March 2014. London: Monitor. Available at: www.gov.uk (accessed on 7 July 2014).

  • NHS Trust Development Authority (2014).Service and financial outturn report for the period ending 31 March 2014. Paper F for Board meeting 15 May 2014. Available at: www.ntda.nhs.uk (accessed on 7 July 2014).